Return Policy

Effective Date: October 24, 2024

At Hitopix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible.

1. Return Eligibility

• Time Frame: You have 30 days from the date of purchase to return your item for a full refund or exchange.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, altered, or show signs of use are not eligible for return.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized products.
• Gift cards.
• Items purchased on final sale or clearance.

3. How to Return an Item

To initiate a return, please contact our customer service team at contact@hitopix.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to send the item back to us.

Return Address:
Hitopix
1317 Maple View Pl SE
Washington, USA

Please note that you are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges

If you need to exchange an item for a different size, color, or product, please follow the same return process. Once your return is received and inspected, we will send out the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@hitopix.com. We will arrange for a replacement or refund as quickly as possible.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at contact@hitopix.com.

If you have any questions about our Return Policy, please contact us at:

Address: 1317 Maple View Pl SE, Washington, USA
Hotline: 202-301-3712
Email: contact@hitopix.com