Sales Policy

Effective Date: October 24, 2024

At Hitopix, we strive to provide a seamless and satisfying shopping experience for all our customers. Our Sales Policy outlines the terms and conditions of purchasing products from our website.

1. Pricing and Availability

  • Pricing: All prices on our website are listed in USD and are subject to change without notice. We make every effort to ensure that our prices are accurate, but errors may occur. If we discover a pricing error after you have placed an order, we will contact you to correct the error and give you the option to cancel or proceed with the order.
  • Availability: Product availability is subject to change without notice. We reserve the right to limit the quantity of any product or to discontinue any product at any time.

2. Order Process

  • Placing an Order: Once you have selected your items and proceeded to checkout, you will be asked to provide shipping and payment information. After you submit your order, you will receive an email confirmation. This email serves as your receipt and confirms that we have received your order.
  • Order Review: Please review your order carefully before submitting it. Once an order is placed, it cannot be modified. If you need to make changes, please contact customer service as soon as possible.
  • Order Processing: Orders are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal

All payments are securely processed through our payment gateway. Your payment information is never stored on our servers.

4. Shipping Policy

  • Shipping Methods: We offer a variety of shipping options to meet your needs. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.
  • Delivery Time: Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at an additional cost.
  • International Shipping: We currently offer shipping to select international destinations. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

5. Sales Tax

Sales tax is applied to orders shipped to addresses within the United States, as required by law. The applicable tax rate is based on the destination of the shipment.

6. Promotions and Discounts

  • Promotional Codes: From time to time, we may offer promotional codes that provide discounts on select products or orders. These codes must be entered at checkout to apply the discount. Promotional codes cannot be combined with other offers and are valid for a limited time.
  • Sales and Clearance Items: Items on sale or clearance are offered at a reduced price and may not be eligible for returns or exchanges. All sales on these items are final.

7. Order Cancellation

  • Before Shipment: If you wish to cancel your order before it has shipped, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order has been processed.
  • After Shipment: If your order has already shipped, you may return the item following our Return Policy guidelines.

8. Customer Service

If you have any questions or concerns about your order, please contact our customer service team at:

Address: 1317 Maple View Pl SE, Washington, USA
Hotline: 202-301-3712
Email: contact@hitopix.com