Shipping Policy

Updated May 5, 2025

At HITOPIX, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines the details and process for handling shipping of your purchases.

1. Shipping Methods and Rates

We offer a variety of shipping options, including both domestic and international shipping. Shipping rates will vary based on the selected method, destination, and the weight of your order. All shipping fees will be calculated during checkout, before completing your purchase.

  • Domestic Shipping:

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 1-3 business days

  • International Shipping:

    • Delivery times for international orders typically range from 7-21 business days, depending on the destination country and customs processing.

2. Processing Time

Once your order is placed, we will process it within 1-3 business days. This includes verifying payment, preparing items for shipment, and conducting quality checks to ensure the order is correct.

  • Orders placed after business hours, on weekends, or during holidays will be processed the next business day.

  • You will receive a shipping confirmation email once your order has been dispatched, including tracking information if applicable.

3. Tracking Your Order

Once your order is shipped, we will send you a confirmation email with tracking details. You can use the provided tracking number to monitor the progress of your shipment on the carrier’s website.

4. Shipping Delays

While we strive to meet the estimated delivery times, shipping delays may occur due to factors outside our control, such as:

  • Weather conditions

  • Customs delays

  • Postal or courier service delays

HITOPIX is not responsible for delays caused by these external factors. However, we will assist you in tracking and resolving any issues that arise.

5. Shipping Restrictions

Currently, we ship to most countries worldwide. However, there are certain regions or countries where we may be unable to ship due to customs restrictions or other limitations. If your country is not listed during checkout, please contact us at contact@hitopix.xyz for assistance.

6. Shipping Address

Ensure that your shipping address is accurate and complete to avoid delivery issues. HITOPIX is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses.

  • If an incorrect address is provided, please contact us immediately. We can update the shipping address as long as the order has not been shipped yet.

7. Customs and Import Duties

For international orders, customs and import duties may be charged by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. You will be notified by your local customs office if additional fees are required.

8. Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us immediately at contact@hitopix.xyz. We will work with the carrier to resolve the issue. If the order is deemed lost, we will assist you in initiating a claim and provide a replacement or refund, depending on the situation.

9. Returns and Exchanges

For information on how to return or exchange a product, please refer to our Return and Refund Policy.