Payment Policy

Updated May 5, 2025

At HITOPIX, we prioritize making your payment process as secure and convenient as possible. This Payment Policy outlines the payment methods we accept, how transactions are processed, and the security measures in place to protect your financial information.

1. Accepted Payment Methods

We offer a variety of secure payment methods to ensure a smooth checkout process:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal: Securely pay using your PayPal account.

  • Other Payment Options: Depending on your location, we may also accept Apple Pay, Google Pay, or bank transfers. These options will be available during checkout.

2. Payment Process

  • When you place an order, you’ll be required to provide payment details during checkout. All payments are processed securely using industry-standard encryption.

  • After completing the payment, you will receive an order confirmation email with your order details and order number.

  • Your order will be processed once payment is confirmed. If the payment fails, you’ll be notified and can attempt to complete it using an alternative method.

3. Currency

  • Transactions are processed in the currency of the shipping destination, which will be displayed on the checkout page.

  • For international orders, currency conversion fees may apply depending on your payment provider or bank. Additional fees for foreign transactions may also apply.

4. Payment Security

  • Your financial information is protected with SSL encryption, and all payment transactions are processed through secure payment gateways.

  • We do not store sensitive payment details like credit card numbers. Payments are securely handled by PCI-compliant third-party services.

5. Payment Authorization

  • For certain orders, additional payment verification may be required to prevent fraud. If needed, we will contact you for further details. Your order will be processed once payment is authorized.

6. Failed or Declined Payments

  • If your payment is declined, we will notify you via email. You can then select an alternative payment method to complete the transaction.

  • Please ensure your payment information (credit card details, billing address, etc.) is accurate to avoid payment issues.

7. Sales Tax and Additional Fees

  • Sales tax will be applied based on the shipping address, according to applicable tax laws.

  • Any additional fees (e.g., foreign transaction fees or charges from your bank) are the customer’s responsibility.

8. Refunds and Cancellations

  • Refunds for returns or cancellations will be processed to the original payment method.

  • Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

For any further assistance, feel free to reach out to our customer support team at contact@hitopix.xyz.